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Ask the Jeweler!

Feel free to ask our jeweler any general questions you might have on repairs or custom jewelry design, or anything to do with jewelry!


  1. Max Arwood says:

    Feel free to ask any questions about jewelry, repairs, or even our new computer design studio.

    Max Arwood

  2. Gabi Stolar says:

    Are you able to customize a Victorian style moonstone engagement ring?

    • admin says:

      Yes we can. Do you already have a picture of what your looking for? Do you already have the moonstone? We can look up models and stone pricing if needed. You can also correspond with us directly through the email: max@ arwoodsjewelry.com. Our phone number for any questions is 972-429-1171.

  3. Joanne Sanchez says:

    I wanted to see if you are able to make charms out of gold.

  4. Lady says:

    Can you design a ring for me while I go to the grocery store. I could be back in a couple of hours.

  5. Yvette Meadows says:

    Can you customs make a black titanium mens ring?

    • admin says:

      No titanium is not a metal that we work with.

      We make jewelry from –
      Sterling Silver
      Argentium Silver
      Palladium Silver
      Platinum Silver
      and a few others. All of these are called precious metals.

      We do not work with non-precious metals – stainless steel, titanium, tungsten, cobalt or ceramic.

      If you have any more question feel free to ask.
      Max Arwood

  6. Valeda logan says:

    Are you able to size a ring from a 6 to a 4.5 in one day?


  7. Jose Zamora says:

    Hello, I’ve read your previous comments that you do use platinum material. I was wondering if possible, if I can bring in photos of other platinum necklaces and create a replica

  8. Sherrie Arwood says:

    Hi this is Sherrie Arwood. We are catching up on some old news. We received the 2010 Innovative Store from Stuller Settings, a fine jewelry manufacturer.
    We moved from Arkansas in 2013 to Wylie, Texas. We serve the Wylie, Sachse and Murphy area and beyond. We are active and involved in the Wylie, Sachse and Murphy Chambers. We received in 2013 the New Member Award from the Murphy Chamber! We are innovative because we offer 3-D CAD design and we have many jewelry molds to choose from for a custom piece that is your very own. We have the ability to order from many well know vendors for a commercial piece of jewelry as well. We have great in store jewelry to purchase from as well.

    We are offering a 30% discount on our new Ostbye jewelry catalog till March 31st! Come in and enjoy the savings!

  9. admin says:

    We just posted a beautiful blue topaz and diamond ring and blue topaz and diamond earrings. Check out our link. Serving Wylie, Sachse and Murphy Texas.

  10. Beverly says:

    I have my mother’s wedding band, my daughter is getting married. Would you be able to take my moms band and customize it for my daughter? Her and my mom were very close and I want to do this as a surprise for her and I know it would mean alot to her to have my mom’s wedding band as her own.

  11. Brittany says:

    How much would you charge to size a ring that’s white gold from a size 7 to a size 5 also how much would it be to tighten the stones/ reposition them if they have shifted??

    • admin says:

      We are sorry we did not get back with you sooner. We have moved our store to Sachse, Tx. Our new address is: Arwood’s Custom Jewelry, 7214 Hwy 78, Suite 4A, Sachse, TX 75048. We are in the Farmer’s Insurance Building next to Frankie’s Mexican Restaurant on Hwy 78. Sizing is $47.50. Tightening the stones ranges from $10-15.

      Thank you for your interest,

      Max and Sherrie Arwood

    • admin says:

      Sorry we have not gotten back to you before now. We have been in the process of moving our store from Wylie to Sachse. We finally got everything lined up and straightened out. If you’re still looking for that ring sizing we charge $47.50. I would have to see the ring to know if the side diamonds would need tightening or not, and how much the charges would be. Please call 469-243-3436 if you’re still interested.
      Max Arwood

  12. Celeste Garcia says:

    My name is Celeste and I work for a non-profit in Grapevine, TX. We have 30 brass bar necklaces that we are wanting to have the word “Beloved” engraved on them. We read about your store and saw great reviews online! I’d just like to know how much would it cost to get them engraved? And how long would the turnaround be?

    Thank you!

    • admin says:

      Sorry we did not get back to you later. We moved our store from Wylie to Sachse. We finally got everything set up and rolling again! will be glad to help you with your engraving. I know you probably have already got that finished, but if you still looking for someone please call 469-243-3436

  13. Max Arwood says:

    Hi, this is Max from Arwood’s Custom Jewelry. Just want to keep you updated on some of the new jewelry at Arwood’s. This month we are featuring some new engagement rings for the Sachse, Wylie and Murphy Texas areas. We have some great new engagement ring designs in CounterSketch studio. We have some with new beautiful halo heads. Many of our new designs have diamonds flowing through the design up the sides and across the backs of the halos. Check out our new store in Sachse Texas. Our new address is 7214 Highway 78 Suite suite 4a Sachse, TX 75048. We are located in the Farmers Insurance building next to Frankie’s Mexican restaurant in Sachse Texas .

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